What services do you offer?
We offer a wide range of cleaning services including residential cleaning, commercial cleaning, floor stripping and waxing, pressure washing, and specialty services like carpet cleaning and window washing.
How do I schedule a cleaning service?
You can schedule a cleaning service by calling us at 778-687-3640 or emailing us at info@superjanitorialservices.com. We’ll arrange a time that fits your schedule.
Are your cleaning products eco-friendly?
Yes, we use environmentally-friendly cleaning products that are safe for your family and pets, while still delivering exceptional cleaning results
Do you offer customized cleaning plans?
Absolutely. We tailor our cleaning plans to meet your specific needs and preferences, whether it’s a one-time deep clean or regular maintenance.
Can I reschedule or cancel my cleaning appointment?
Yes, you can reschedule or cancel your appointment. We ask for at least 24 hours’ notice to make adjustments to your booking.
What happens if something is damaged during the cleaning?
We are fully insured to cover any accidental damage that may occur during cleaning. Please report any issues immediately so we can address them promptly.
Do you provide cleaning services on weekends and holidays?
Yes, we offer cleaning services 24/7, including weekends and holidays, to accommodate your schedule.
Are there any additional fees for special requests?
Special requests may incur additional fees depending on the complexity and scope of the task. We will inform you of any extra charges before starting the service
How long does a typical cleaning service take?
The duration of a cleaning service depends on the size of the space and the type of service requested. We will provide an estimated time frame when you book your appointment.
What should I do to prepare for a cleaning service?
We recommend tidying up any personal items and providing access to areas that need cleaning. For specific preparations, we’ll give you instructions when scheduling
How do I get a quote for your services?
You can request a quote by contacting us directly. We’ll discuss your needs and provide a detailed estimate based on the services required.
Are your staff trained and certified?
Yes, our cleaning staff is professionally trained and certified in various cleaning techniques and safety protocols to ensure high-quality service.
What areas do you serve?
We serve Cranbrook and the surrounding communities. If you’re unsure whether we cover your area, please contact us for confirmation.
How often should I schedule residential cleaning?
The frequency of residential cleaning depends on your needs. Options include weekly, bi-weekly, monthly, or as needed. We can help determine the best schedule for you.
Do you offer one-time deep cleaning services?
Yes, we offer one-time deep cleaning services for homes and businesses that need thorough cleaning beyond regular maintenance
Can you clean my carpets and upholstery?
Yes, we offer professional carpet and upholstery cleaning to remove stains, dirt, and allergens and refresh your living spaces
Are your services guaranteed?
We strive for complete customer satisfaction. If you are not satisfied with our service, please let us know, and we will work to resolve any issues promptly
What types of commercial spaces do you clean?
We clean a variety of commercial spaces including offices, retail stores, industrial facilities, and more. Our services are tailored to meet the needs of each type of business.
How do you handle confidential or sensitive information?
We handle all client information with the utmost confidentiality and professionalism. Our staff is trained to respect your privacy and maintain security.
Do you offer green cleaning options?
Yes, we offer green cleaning options using environmentally-friendly products and practices to minimize our environmental impact.
How do you ensure the quality of your cleaning services?
We implement rigorous quality control measures, including regular inspections and feedback mechanisms, to ensure our services meet high standards.